January 2020
The forecourt of the future
With a disruptive lifestyle and technological changes ahead, the fuel retail business will need to create a new customer experience on the forecourt
The traditional forecourt model is at its inevitable end. Electric vehicles (EVs), autonomous cars, data analytics, and the Internet of Things (IoT) are only a few of the emerging technologies threatening the classic fuel-station customer experience. What will the next-generation forecourt scene be...