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Regaining control

How to break free from the complexity trap

Complexity poses one of the biggest challenges that operations managers face today. Rapid advances in technology make it possible for businesses to increase product variants and service offerings to meet customer demands.

Operations management

National energy security - coal and beyond – An India case

India's struggle for Energy Security

For sustainable economic growth and development, energy security of a nation is of utmost importance.  We are witnessing countries across the globe striving to be energy secure.  At the same time, India has been struggling to become an 'Energy Secure' nation. 

Utilities & alternative energy

Project Risk Management – An Executive Concern

Actively Manage Risk to Deliver Capital Projects on Time and to Budget!

The main objective of this paper is to highlight how important it is for companies to proactively manage risk in the delivery of their capital projects to ensure that capital projects are completed on time and to budget.

Utilities & alternative energy

National Fibre Strategies

National economic imperative or just another private industry task?

The socioeconomic benefits of advanced telecommunications infrastructure and services are intuitive, as well as definitive. Arthur D. Little studies have demonstrated the links between advanced telecommunications and the diversity and strength of economies.

Telecommunications, Information technology, Media & Electronics (TIME)

WOWing Customer Service Strategies

Key Success Factors to Design and Implement Service Excellence

Excellent customer service is a critical success factor for businesses across all industries. But how many organisations can really claim to be giving fantastic, WOW factor customer service across all customer touch points?

Consumer goods & retail Strategy

R&D needs in the food and drink industry

Arthur D. Little have produced a major study concerning future innovation in the food and drink industry for Defra, the United Kingdom Government’s Department for Food and Rural Affairs. The study seeks to identify opportunities for more sustainable, healthier food and drink production.

Consumer goods & retail

The German Internet Industry 2012 – 2016

Figures, Trends and Hypotheses

The Internet economy remains one of the main growth drivers of the German economy with a projected growth rate of over 11% per year until 2016. Thereby the German internet economy is becoming a crucial job engine for Germany. In this study, conducted for the second time since 2009 together with...

Telecommunications, Information technology, Media & Electronics (TIME)

Technology Application in Mid-Sized Oil and Gas Companies

Mid-sized upstream oil and gas companies often make relatively low investments in technology development and lack the leverage over service and equipment companies that is held by the larger E&P companies. In this viewpoint, Arthur D.

Utilities Online - a Case Study of Italy

How Utilities Compete on the Web to Capture and Retain Customers

“The dynamics of online competition are affecting the gas and power retail markets. The number of different offers, their widespread accessibility and increasing energy costs has caused a transformation in customers' behavior that is already noticeable in other industries.

Utilities & alternative energy

Launch excellence for new medicines

Global challenges require new approach for market entry

After years of low productivity, R&D in leading pharmaceutical and biotech companies is starting to deliver on its promises and the number of New Molecular Entities (NMEs) approved by the US FDA has leveled out. Once approval has been gained there needs to be a launch.

Healthcare & life sciences