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Improving satisfaction throughout the customer life-cycle

It is becoming ever more crucial for companies not only to keep customers happy but to keep the right customers happy. But how can they measure the value of customers through the whole customer life-cycle? In this article the authors explain the methodology developed by Arthur D.


Value Added Logistics

Innovation in logistics reaps clear benefits

While innovation has always been judged as the growth engine of society, in the field of logistics its importance is still underestimated. However, a recent study by the European Logistics Association (ELA) and Arthur D.

Travel & transportation

Post-Merger Integration of R&D

Reaping the full potential of post-merger integration

An in-depth study conducted by Arthur D. Little notes that while the potential gain of merging R&D departments is substantial, integration of R&D activities exposes the business to significant risks, is more difficult and takes longer than other areas – all factors that can spoil the...

Technology & innovation management

The Art of Systematic Surveillance

Intelligence Management – "To be defeated is forgivable, to be surprised is not!"

"Great leadership isn’t about solving problems after the fact, but foreseeing potential problems and eliminating them before they occur" Jack Welch, former CEO of General Electric, once said.

Technology & innovation management

Pathways to Innovation Excellence

Results of a Global Study by Arthur D. Little

In our 2010 groundbreaking benchmarking study, we found that the majority of global companies generate far less sales and earnings from the introduction of new products and services than the world’s top corporate innovators. Most companies, while considering innovation a top priority, are...

Technology & innovation management

Arthur D. Little - Exane BNP Paribas report 2012

Let’s face it

The eleventh edition of the annual Arthur D. Little-Exane BNP Paribas joint report is an in-depth analysis of the implications of an all-IP world where everything is connected. For operators it brings pros and cons: it threatens their core voice and SMS revenues but it also offers significant...

Telecommunications, Information technology, Media & Electronics (TIME)

Energy Efficiency

Capture growth while managing the risk of over-engineering

There is a clear trend towards improved energy efficiency in industrial products and systems. The trend is driven more by market factors than by governmental intervention. Leading companies are setting energy efficiency targets and launch development programs to deliver more energy efficient...

Industrial goods & services

U-Channel Retail

“Ubiquitous, Universal and Unique”

The retail landscape is undergoing major changes driven by external trends and due to a challenging economic environment, spending and recovery continues to be challenging.

Marketing & sales

The Growth Accelerator - Benefit

Implementing a targeted and impactful Growth Accelerator initiative typically yields an average return of 13 percentage points incremental CAGR (compound annual growth rate). While organizations concentrate on serving existing business to fulfill annual targets and shareholders' expectations,...


The Growth Accelerator - Framework

Accelerating profitable growth through innovation in promising opportunity spaces

In the midst of the financial turmoil and macroeconomic challenges most companies improved their cost structure and cash position. Now, despite the continuous political and economic challenges, organic growth and innovation returns to the corporate agenda.